Refund Policy
RD7 Soccer Return & Refund Guidelines: Shop with Confidence
30-Day Online Purchase Returns: Shop online with peace of mind. RD7 SOCCER accepts returns on all online orders within 30 days from the purchase date, ensuring you are fully satisfied with your soccer gear.
Items Not Eligible for Return
Certain items can't be returned, such as personalized gear, custom jersey prints, gift cards, and specific wearables like socks and sports bras. Please note, sale items are considered final sale and are not subject to return or exchange.
How to Return Your Soccer Gear
Attach a copy of your invoice to your mail file to start the process. We recommend using a tracked shipping method for the security of your return, as return shipping costs are the responsibility of the customer, except for defective or faulty products.
Exchange Policy
RD7 SOCCER simplifies exchanges by treating them as new orders. Place an order for the new item and return the original purchase following our return guidelines. Upon receipt and inspection, eligible returns will be refunded to your original payment method.
Refund Process
Once your return is received and inspected, we'll issue a refund to your original payment method and confirm via email. Please allow up to 3 business days for the refund to reflect in your account.
Reporting Damaged or Defective Items
If you've received an item that's damaged or defective, we're here to help ensure a smooth resolution. Please reach out to us directly at [email protected] for assistance.
Please be Aware: Products purchased from RD7 Soccer are covered by the warranties provided by their respective manufacturers, where applicable. It's important to understand that defects do not include damage from misuse, improper care, accidents, or normal wear and tear.
Claim Procedure for Defective Items:
Initiate a Claim: Email us at [email protected] to report a manufacturing defect.
Provide Evidence: For us to effectively assess the situation, please include the following photos in your claim:
Footwear: A top view showing both shoes side by side, a bottom view, a close-up of the defect, and a photo of the product's label.
Other Products: Four side views, a close-up of the defect, and a photo of the product's label.
Shipping Label and Replacement: If your claim is validated, we will provide a shipping label for you to return the defective item at no cost to you. A replacement will be sent out promptly. Should the identical item be unavailable, you're welcome to select an alternative product. Any price difference will be adjusted against the original purchase cost.
Contact Us
Have questions or need assistance? Our team is here to help at [email protected] . At RD7 SOCCER, your satisfaction is our goal.
Shop with confidence, knowing that RD7 SOCCER offers a supportive return and refund policy tailored for soccer enthusiasts. Your optimal shopping experience is our priority.
At RD7 Soccer, we are dedicated to maintaining a safe and respectful environment for our team, ensuring we can deliver the highest level of service to you, our valued customers. We firmly believe in treating everyone with respect and kindness, and as such, we do not tolerate aggressive behavior towards our staff under any circumstances.