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FAQ's

Stay updated effortlessly! Once your order is ready, we'll email a shipping confirmation along with a tracking number.

Track your order in real-time by using the tracking number we provide via email.

Order by 9:00 am EDT on weekdays for same-day shipping, with packages typically arriving in 3-7 business days. Note: Expect possible delays during holidays or severe weather conditions.

Enjoy free shipping on orders over CAD 150. For orders below CAD 150, a nominal fee of CAD 13.95 applies.

You can place orders within Canada and worldwide with peace of mind. There is a $69.95 CAD shipping charge for orders outside Canada.

Yes, as long as your order hasn't been shipped. Cancel directly from your order details or contact us at [email protected] with your order number.

Modifications aren't possible post-placement, but you're welcome to cancel and reorder if your order hasn't been shipped.

Quickly update us with the correct address by emailing [email protected]. Note : Once shipped, we cannot redirect your package.

Absolutely. We use a secure web infrastructure to protect your personal information and encrypt your credit card details.

Experiencing a hiccup at payment? At RD7 SOCCER, we prioritize secure transactions by partnering with a reputable third-party payment processor. Payments may be declined due to various factors related to your credit card's risk assessment, such as unusual activity or an error in entry. Occasionally, your credit card issuer may decline the transaction for reasons including insufficient funds or suspected fraud. If you face any issues, please first confirm the details you've entered and check with your credit card company. If everything seems in order, and you continue to experience difficulties, contact our customer support team at [email protected]. We're here to ensure your checkout process is smooth and secure!

Rest assured, authenticity is our guarantee at Premium Soccer. We are a fully authorized retailer, partnering directly with leading brands to bring you only genuine, 100% authentic products. Every item we offer is sourced with integrity and respect for the trademark owners. We uphold the highest standards to ensure that each purchase you make is not only original but also meets the quality you expect from world-class soccer brands.

Authenticity Assurance :

- Direct Authorization : Our partnerships with brands are official, allowing us to deliver the real deal to you.

- Genuine Products : Every product is the genuine article—no exceptions.

- Brand Respect : We honor the brands we carry and their trademarks, acknowledging rightful ownership. 

Should you have questions about the authenticity of any product or wish to verify its origins, please don't hesitate to reach out at [email protected]. Your trust in our products is paramount, and we're here to provide any clarifications.

Your questions are important to us! If you didn't find the answers you were looking for, please don't hesitate to contact us directly at [email protected]. Your feedback helps us improve our service and FAQ section.